Frequently Asked Questions
Everything you need to know about your Kobo experience in Canada.
What is the standard shipping time for Kobo eReaders within Canada?
We offer standard shipping across Canada via Canada Post and FedEx. Orders typically arrive within 3 to 7 business days, depending on your province and proximity to our distribution centers.
What is the return policy for Kobo hardware purchased online?
You can return your Kobo eReader or accessories within 30 days of the purchase date for a full refund, provided the items are in their original packaging and condition.
Does my Kobo eReader come with a manufacturer's warranty?
Yes, all new Kobo eReaders include a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal consumer use.
Can I read library books on my Kobo eReader?
Absolutely. Kobo eReaders feature built-in OverDrive support, allowing you to borrow eBooks directly from your local Canadian public library using your library card.
Which payment methods are accepted on the Kobo Canada store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Kobo Gift Cards.
Are Kobo eReaders waterproof?
Many of our models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8-rated waterproofing, allowing them to be submerged in up to 2 meters of water for up to 60 minutes.